Introduction
Welcome to Sweety Travel. This Anti-Spam Policy explains our commitment to sending only legitimate, relevant, and permission-based communications related to your travel bookings and inquiries. We value your time and trust, and we strictly follow best practices to ensure that every message we send — whether by email, WhatsApp, SMS, or phone — is useful and expected. Sweety Travel sends communications solely for the purpose of managing confirmed bookings, providing tour updates, sharing essential travel information, processing payments, and offering support during and after your journey. We never send unsolicited promotional messages, chain letters, bulk advertisements, or unrelated commercial offers. All communication is directed only to individuals who have actively inquired about or booked our group tours, adventure trips, cultural journeys, wildlife safaris, luxury escapes, or beach holidays. By providing your contact details during the booking or inquiry process, you consent to receive these necessary service-related messages. We are fully committed to respecting anti-spam laws in India and protecting you from unwanted contact.
Types of Messages We Send
We only send messages that are directly related to your travel arrangements. These include booking confirmations, payment reminders, itinerary updates, departure instructions, visa/permit reminders (where applicable), tour coordinator contact details, emergency support information, post-tour feedback requests, and important safety or weather advisories. All messages are transactional or service-related and never promotional in nature unless you have explicitly requested to receive occasional tour offers or newsletter updates.
How We Obtain Consent
We collect your contact information (phone number, WhatsApp number, email) only when you voluntarily provide it during the inquiry or booking process. By submitting your details and proceeding with a booking or inquiry, you give us consent to contact you regarding that specific travel service. We do not purchase, harvest, scrape, or obtain contact lists from third parties. Consent is always explicit, informed, and tied to a genuine travel-related interaction with Sweety Travel.
Unsubscribe & Opt-Out Options
Every email we send includes a clear “Unsubscribe” or “Stop Receiving Emails” link at the bottom, allowing you to opt out of future non-essential communications instantly. For WhatsApp or SMS messages, you can reply with “STOP”, “UNSUBSCRIBE”, or “OPT-OUT” to immediately cease receiving messages (except mandatory booking and safety updates required by law or for your trip security). We process all opt-out requests within 48 hours and honor them permanently for the specified channel.
No Bulk or Unsolicited Sending
Sweety Travel does not engage in bulk emailing, mass SMS campaigns, cold calling, or any form of unsolicited marketing. We never send messages to people who have not directly contacted us or booked a tour. All outbound communication is one-to-one or group-based only for confirmed travelers on the same itinerary. We do not use automated systems to send promotional spam or irrelevant content of any kind.
Third-Party Communication Partners
In some cases, we may use trusted third-party service providers (e.g., payment gateways, visa facilitators, hotel booking platforms) to send essential transactional messages on our behalf (such as payment receipts or e-tickets). These partners are contractually bound to follow strict anti-spam rules, use only the contact information we provide for your booking, and never use your details for their own marketing purposes.
Reporting Suspected Spam
If you receive any message that appears to be from Sweety Travel but seems suspicious, unsolicited, or unrelated to a confirmed booking, please forward it immediately to our support team. We take all reports of potential spoofing, phishing, or misuse of our name very seriously and will investigate promptly. You can report suspected misuse by emailing or calling the contact details listed on our website. We will respond quickly to help protect you and our brand.
Policy Updates & Contact
We may update this Anti-Spam Policy from time to time to reflect changes in communication practices or legal requirements. The updated policy will be posted on this page with the effective date. If you have any questions about this policy or wish to report an issue, please contact us at: Sweety Travel, PNRAC22, Sreekrishna Lane, Kowdiar, Thiruvananthapuram, Kerala 695003. You may also reach us via email or phone numbers listed on our website. We are committed to maintaining clean, respectful, and lawful communication with every traveler.
