Introduction
Welcome to Sweety Travel. This Privacy Policy explains how we collect, use, store, and protect personal information provided to us when you make travel bookings, inquiries, or use our services. We are committed to safeguarding your privacy while delivering safe, enjoyable, and memorable travel experiences including group tours, adventure trips, cultural journeys, wildlife safaris, luxury escapes, and beach holidays. The information you share with us is used solely to arrange and manage your travel plans effectively. We handle your details with the highest level of care and in compliance with applicable Indian laws. This policy applies to all personal data submitted through our website, email, phone, WhatsApp, or in person. We do not sell, rent, or trade your personal information to third parties for marketing purposes. By using our services or providing us with your information, you consent to the practices described in this policy.
Information We Collect
We collect only the personal information necessary to process your travel bookings and provide our services. This typically includes full name, date of birth, gender, passport/ID details, contact number, email address, residential address, emergency contact information, travel dates, preferred destinations, special requests, and any medical or dietary requirements relevant to your tour. We may also receive information from travel partners (hotels, transport providers, guides) needed to complete your itinerary. All data is collected directly from you or with your explicit consent during the booking process.
How We Use Your Information
Your personal information is used exclusively to confirm bookings, prepare accurate itineraries, coordinate with hotels, transport providers, guides, and other suppliers, issue travel documents, process payments, handle visa or permit applications (where applicable), communicate important updates about your tour, and provide customer support before, during, and after your trip. We may also use limited details to send essential service-related communications such as booking confirmations, payment reminders, and departure instructions.
Sharing Your Information
We share your personal information only with trusted third parties who are directly involved in delivering your travel services such as hotels, airlines, transport operators, local ground handlers, tour guides, visa processing agencies (if required), and insurance providers (when you opt for travel insurance through us). These parties are contractually obligated to use your data solely for the purpose of fulfilling your booking and to maintain confidentiality. We do not share your information with any unrelated third parties for marketing or promotional purposes.
Data Storage & Security
Your personal information is stored securely on protected servers located in India. We implement reasonable technical and organizational measures to safeguard your data against unauthorized access, loss, misuse, or alteration. Access to your information is restricted to authorized personnel only and is used strictly for legitimate business purposes related to your travel arrangements. While we take every precaution, no method of transmission or storage is 100% secure; therefore absolute security cannot be guaranteed.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. After your tour is completed and all financial and legal matters are settled, we may retain limited booking records for accounting, taxation, and future service reference purposes as required by Indian law. Once data is no longer needed, it is securely deleted or anonymized.
Your Rights
You have the right to access, correct, update, or request deletion of your personal information held by us, subject to legal and contractual obligations. To exercise these rights, please contact us via email or phone using the details provided on our website. We will respond to your request within a reasonable timeframe in accordance with applicable law. Please note that certain information may need to be retained for legal, accounting, or operational reasons even after a deletion request.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically. Significant changes that affect how we handle your personal information will be communicated to you through email or prominent notice on our website before they take effect.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at: Sweety Travel, PNRAC22, Sreekrishna Lane, Kowdiar, Thiruvananthapuram, Kerala 695003. You may also reach us via email or phone numbers listed on our website. We are committed to addressing your privacy-related queries promptly and transparently.
